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Frequently Asked Questions
37 answers available
01What packages are available on the platform?
We offer flexible packages suitable for all types of businesses, from startups to medium and large enterprises. Each package includes a number of users and modules such as accounting, sales, inventory, and more.
02Can I try the system before subscribing?
Yes, you can request a free trial for a limited period without needing to enter payment details.
03Can I change my package later?
Yes, you can upgrade or downgrade your package anytime through the control panel.
04Does the system support e-invoicing?
Yes, the system fully supports e-invoicing and is compatible with government systems like ZATCA in Saudi Arabia.
05Is the platform suitable for my company?
Yes, the system is designed to suit various sectors: retail, services, restaurants, pharmacies, workshops, and anyone needing integrated financial and administrative management.
06Can I cancel my subscription anytime?
Yes, you can easily cancel from the settings, and auto-renewal will be disabled.
07What payment methods are available?
We support payments via Mada, Visa, Mastercard, bank transfer, and annual/monthly billing options.
08Are there discounts for annual payments?
Yes, we offer discounts of up to 20% for annual subscriptions.
09Is my data secure?
Yes, all data is encrypted using advanced technologies and stored in trusted data centers with daily backups.
10Can I set user permissions?
Yes, you can set detailed permissions for each user based on the module or action they're allowed to perform.
11Does the system support multiple branches?
Yes, you can manage multiple branches from the same account and track each branch's operations separately.
12Can I manage more than one company?
Yes, you can add multiple business entities within your account and monitor them independently or collectively.
13Does the system include a POS system?
Yes, it includes a fully integrated POS system that works with cashier devices and thermal printers.
14Does the system work on mobile?
Yes, the platform works smoothly on all modern devices and browsers without needing a separate app.
15Can the system be integrated with an e-commerce website?
Yes, the system can be integrated with platforms like Shopify and WooCommerce using APIs or ready-made plugins.
16Is technical support available?
Yes, we have a dedicated support team via live chat, email, and technical tickets.
17Is training or documentation available?
Yes, we provide a comprehensive help center with articles, videos, and free training courses.
18Does the system support multiple inventories?
Yes, you can create and manage multiple warehouses and track product quantities and movements accurately.
19Can I track invoices and payments?
Yes, you can track issued invoices, receipts, expenses, and generate detailed reports.
20Does the system support VAT?
Yes, you can set up tax rates and link them automatically to products and invoices.
21Can I import data from a previous system?
Yes, you can import customers, suppliers, items, and accounting entries from an Excel file.
22Does the system work offline?
The system is cloud-based and requires an internet connection, but some POS modules support temporary offline work.
23Can I add additional users?
Yes, you can purchase additional user licenses based on your package.
24What's the difference between packages?
The difference between packages lies in the number of users, storage capacity, number of branches, and available modules like POS, manufacturing, or projects.
25Does the system support multiple currencies?
Yes, you can activate different currencies and use them in invoices, with a primary currency for each account.
26Does the system provide ready-made reports?
Yes, the system includes dozens of accounting, sales, inventory, and performance reports.
27Can I create custom reports?
Yes, you can create custom reports based on the fields and criteria you choose.
28Can I monitor operations from mobile?
Yes, you can access the system from any browser on mobile or tablet and monitor all details.
29Is the account suspended immediately when the subscription ends?
No, you're given a grace period before services are suspended, and you can easily renew your subscription.
30Does the system support recurring invoicing for customers?
Yes, you can set up automatic recurring invoices for customers monthly or annually.
31Is there a mobile app?
Currently, there's no standalone app, but the platform works smoothly from mobile browsers.
32Can the system be integrated with a payment gateway?
Yes, you can link invoices with electronic payment gateways like STC Pay, HyperPay, PayTabs, and others.
33Do you offer custom packages on demand?
Yes, we can design a custom package based on your company's needs if they exceed current limits.
34Is the system suitable for accountants and auditors?
Yes, the system includes manual entries, a chart of accounts, trial balance, and income statements with general budgets.
35Can I attach files to invoices or entries?
Yes, you can attach PDFs or images within invoices, entries, and warehouses.
36Does the system support factories or production?
Yes, we provide a manufacturing module to calculate raw material costs and convert them into finished products while tracking production efficiency.
37Do you offer discounts for non-profit organizations?
Yes, we can provide special discounts for associations and non-profit organizations after verifying official documents.
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