Your privacy within Shumoul
Privacy Policy
We clearly explain how your data is handled from collection through use, protection and retention.
Last updated01/06/2025 AM 11:00
At Shumoul, one of Shumoul Innovation's IT services, we place utmost importance on our users' privacy and the protection of their personal data. This policy explains how we collect, use, and protect your information when using our platform, in accordance with international best practices and applicable laws in your country, including the Personal Data Protection System.
By using the Shumoul platform, you agree to this privacy policy. We advise you to read it carefully to understand your rights and obligations regarding your data protection.
A clear and protected data-processing cycle
Your data moves through defined controls, with a clear purpose and responsibility at every stage.
Used for a defined purpose
Protected with advanced controls
Retained for legal necessity
Policy details
Privacy is a core principle in the design of Shumoul
Explore how data is collected, used, shared and protected, and understand your rights and choices.Data We Collect
When using our platform, we collect certain data to ensure a smooth and effective user experience. This data is divided into the following categories:
A. Data you provide directly
- Personal information: such as name, email address, and phone number.
- Business account information: including company name, tax ID, address, and financial details.
- Correspondence and technical support: any data you provide when contacting us for assistance.
B. Automatically collected data
- IP address, device type, operating system, and browser settings.
- Activity logs within the platform, such as logins, requests, and preferred settings.
- Cookies and similar technologies used for analysis and performance optimization.
C. Data received from third parties
- Payment information through electronic payment service providers.
- Any additional data received from trusted sources in accordance with local laws.
How We Use Your Data
We use the information we collect to improve our services and provide a better user experience, for the following purposes:
✅ Account and subscription management:
- Enable registration, manage your subscription, and conduct business transactions through the platform.
✅ Service improvement:
- Analyze user behavior and develop features based on customer needs.
✅ Communication with you:
- Send notifications about updates, offers, and important information related to your account.
✅ Security and protection:
- Detect unauthorized activity and prevent fraud.
✅ Legal compliance:
- Apply local regulations related to personal data protection.
Data Sharing with Third Parties
We do not sell your personal data to any external parties, but we may share certain information in the following cases:
With service providers:
- Such as hosting companies, payment services, and technical support providers to ensure smooth platform operation.
When legally required:
- If we are obligated to disclose your information under your country's laws or by request from competent authorities.
In case of merger or acquisition:
- If the platform merges with another entity, the same protection standards will apply to your data.
How We Protect Your Data
🔐 We use the latest security standards to protect your data from unauthorized access, including the following measures:
- Encrypting data during transmission and storage to ensure confidentiality.
- Restricting data access to authorized personnel only.
- Continuous monitoring to prevent any suspicious or illegal activity.
- Regular security updates to ensure systems comply with the latest security standards.
Your Rights as a User
Under applicable laws, you have specific rights regarding your personal data, including:
- ✔️ The right to access your data and request a copy.
- ✔️ The right to modify your data to update or correct any inaccuracies.
- ✔️ The right to delete your data upon request, unless there is a legal obligation to retain it.
- ✔️ The right to object to the use of your data for marketing purposes.
Data Storage and Retention
We retain user data as long as necessary to achieve the purposes outlined in this policy, or to comply with legal and regulatory requirements. After the need expires, data is either securely deleted or anonymized.
Cookies
Our platform uses cookies to provide a personalized user experience and analyze website performance. You can control cookie settings through your browser preferences.
Privacy Policy Updates
This privacy policy may be updated periodically to align with legal and operational changes. For substantial changes, we will notify you via email or through the platform.
Your Consent
By using the Shumoul platform, you agree to this policy. If you disagree with any part of it, please discontinue using the platform.
Contact Us
This privacy policy may be updated periodically to align with legal and operational changes. For substantial changes, we will notify you via email or through the platform.
- 📧 Email: info@shumoul.com
- 📍 Headquarters: Saudi Arabia - Jeddah
You have the right to know