Support & Resources
Privacy Policy
Last updated: 01/06/2025 AM 11:00At Shumoul, a service of Shumoul Innovation for Information Technology, we attach the utmost importance to our users' privacy and the protection of their personal data. This policy explains how we collect, use, and protect your information when you use our platform, in accordance with international best practices and the legislation in force in the Kingdom of Saudi Arabia, including the Personal Data Protection Law.
By using the Shumoul platform, you agree to this privacy policy. We advise you to read it carefully to understand your rights and obligations regarding the protection of your data.
Data We Collect
When using our platform, we collect certain data to ensure a smooth and effective user experience. This data is divided into the following categories:
A. Data you provide directly
- Personal information: such as name, email address, and phone number.
- Business account information: including company name, tax ID, address, and financial details.
- Correspondence and technical support: any data you provide when contacting us for assistance.
B. Automatically collected data
- IP address, device type, operating system, and browser settings.
- Activity logs within the platform, such as logins, requests, and preferred settings.
- Cookies and similar technologies used for analysis and performance optimization.
C. Data received from third parties
- Payment information through electronic payment service providers.
- Any additional data received from trusted sources in accordance with local laws.
How We Use Your Data
We use the information we collect to improve our services and provide a better user experience, for the following purposes:
✅ Account and subscription management:
- Enabling you to register, manage your subscription, and conduct business transactions through the platform.
✅ Service improvement:
- Analyzing user behavior and developing features based on customer needs.
✅ Communication with you:
- Sending notifications about updates, offers, and important information related to your account.
✅ Security and protection:
- Detecting any unauthorized activity and preventing fraud.
✅ Legal compliance:
- Applying local regulations on personal data protection.
Data Sharing with Third Parties
We do not sell your personal data to any third party, but we may share certain information in the following cases:
With service providers:
- Such as hosting companies, payment services, and technical support providers to ensure the platform runs smoothly.
When legally required:
- If we are obligated to disclose your information under the laws and regulations in force in the Kingdom of Saudi Arabia or at the request of the competent authorities.
In case of merger or acquisition:
- If the platform is merged with another entity, the same protection standards will apply to your data.
How We Protect Your Data
🔐 We use the latest security standards to protect your data from unauthorized access, including the following measures:
- Encrypting data during transmission and storage to ensure confidentiality.
- Restricting access to data so that only authorized persons can access it.
- Continuous monitoring to prevent any suspicious or illegal activity.
- Regular security updates to ensure systems comply with the latest security standards.
Your Rights as a User
Under applicable laws, you have specific rights regarding your personal data, including:
- ✔️ The right to access your data and request a copy.
- ✔️ The right to amend your data to update or correct any inaccurate information.
- ✔️ The right to delete your data upon request, unless there is a legal obligation to retain it.
- ✔️ The right to object to the use of your data for marketing purposes.
Data Storage and Retention
We retain user data for as long as necessary to achieve the purposes outlined in this policy, or to comply with legal and regulatory requirements. Once it is no longer needed, the data is securely deleted or anonymized.
Cookies
Our platform uses cookies to provide a personalized user experience and analyze website performance. You can control cookie settings through your browser settings.
Privacy Policy Updates
This privacy policy may be updated from time to time in line with legal and operational changes. If material changes are made, we will notify you via email or through the platform.
Your Consent
By using the Shumoul platform, you agree to this policy. If you do not agree with any part of it, please stop using the platform.
Contact Us
For any questions about this Privacy Policy or how your data is handled, or to exercise any of your rights described in it, you can contact us via:
- 📧 Email: info@shumoul.com
- 📍 Headquarters: Jeddah, Kingdom of Saudi Arabia